Shipping Policy

Eiralize Dreams carefully packages each order to help protect your handmade items throughout transportation.

The following Shipping Policy explains our processing, delivery, tracking, damaged shipment, lost package, and international shipping procedures.

Processing Times

Processing times vary depending on the product.

Ready-made products may be available to ship sooner than custom, personalized, bulk, wholesale, commissioned, or made-to-order products.

Any processing or production time displayed on a product page, quote, invoice, or order confirmation is separate from the courier's transportation time unless otherwise stated.

During busy seasons, large orders, markets, holidays, or periods of unusually high demand, processing times may be longer.

Custom & Made-to-Order Production

Custom, bulk, corporate, wholesale, personalized, and made-to-order purchases may have individual production timelines.

Where a specific production or shipping deadline has been agreed to in writing, we will make reasonable efforts to meet that timeline.

Delays caused by late customer approvals, requested changes, delayed payments, unavailable materials, or circumstances outside Eiralize Dreams' reasonable control may affect completion dates.

Shipping Rates

Shipping charges are calculated or communicated based on the order, destination, package size, weight, shipping service, and other applicable factors.

Additional charges may apply for oversized products, remote destinations, special handling, upgraded shipping, or expedited delivery.

Delivery Estimates

Estimated delivery dates and courier transit times are estimates and are not guaranteed unless the selected courier service specifically provides a guaranteed delivery service.

Once an order has been transferred to a shipping carrier, delivery may be affected by weather, transportation interruptions, labour disruptions, customs processing, peak shipping periods, natural events, or other circumstances outside Eiralize Dreams' control.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided when available.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their package.

Damage During Transit

Eiralize Dreams takes reasonable care to package products securely for transportation. However, packages are handled and transported by independent shipping carriers after leaving our possession.

► If your order arrives damaged, please contact us as soon as possible after delivery at info@eiralize.ca.

Please include clear photographs of:

• The damaged product
• The exterior of the shipping package
• The interior packaging and protective materials
• The shipping label
• Any visible damage to the box or mailer

Please retain all packaging and the damaged product until we advise you that they are no longer required.

The shipping carrier may require photographs, packaging, inspection, documentation, or other evidence when reviewing a claim.

Eiralize Dreams will work with the applicable courier to submit or assist with an eligible shipping damage claim and determine the appropriate resolution based on the circumstances, available insurance or carrier coverage, applicable law, and the outcome of the claim.

Customers must reasonably cooperate with requests for information or documentation required to process a shipping claim.

Please do not discard, alter, repair, or return a damaged item before contacting us.

Lost Packages

If tracking indicates that a package has not been delivered within the expected timeframe, please contact us.

Where appropriate, Eiralize Dreams may initiate an investigation or claim with the shipping carrier.

Carrier investigations and claims may require time to complete, and we cannot control the courier's investigation timeline.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding area;
• Check with other members of your household or business;
• Check community mailboxes, concierge desks, reception areas, or parcel lockers where applicable; and
• Verify that the shipping address provided with the order was correct.

Please then contact us if the package still cannot be located. info@eiralize.ca

Where appropriate, we may assist with a courier inquiry or claim.

A carrier's confirmation of delivery may affect the remedies available through the courier. Nothing in this policy limits rights that cannot legally be excluded.

Theft After Delivery

Customers are responsible for providing a reasonably secure delivery location.

Where a shipping carrier confirms that a package was correctly delivered and the package is subsequently lost or stolen from the delivery location, courier coverage may be limited or unavailable.

We will provide reasonable assistance with any available courier investigation where appropriate.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Eiralize Dreams is not responsible for additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.

Please contact us immediately if you notice an address error. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been transferred to the courier.

Returned-to-Sender & Unclaimed Packages

If an order is returned to Eiralize Dreams because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, the customer may be responsible for the cost of shipping the order again.

Original shipping charges may not be refundable where the shipping service has already been provided.

We will contact you regarding available options once the package has been returned to us.

Courier Delays

Eiralize Dreams is not responsible for delays caused by a shipping carrier or circumstances outside our reasonable control.

We will, however, provide reasonable assistance where a shipment appears to be significantly delayed or lost.

International Shipping

International orders may be subject to customs processing, duties, taxes, brokerage charges, import fees, or other charges imposed by the destination country or applicable authorities.

Unless otherwise stated or required by law, these charges are the responsibility of the recipient and are not included in Eiralize Dreams' product or shipping prices.

Eiralize Dreams does not control customs processing times and cannot guarantee how quickly an international shipment will clear customs.

Customers are responsible for ensuring that products they purchase may legally be imported into their destination.

Shipping & Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

Contact

For shipping questions or to report a damaged or missing shipment, contact:

Eiralize Dreams
info@eiralize.ca